Tecroov currently operates exclusively as an online store. This allows us to offer competitive pricing and a streamlined shopping experience. While we are currently an online-only business, we look forward to expand into physical retail locations in the future to offer an even more comprehensive omnichannel experience

You can reach our customer service team through our ”Contact Us” page on the website. We offer support via email and a contact form, and we aim to respond to all inquiries promptly.

Yes, we deliver to all states in Nigeria through trusted courier partners like GIG, DHL, and FedEx.

Delivery is same day within Abuja and 1-2 days for other states, depending on your location.

Yes, once your order is shipped, a tracking number will be sent to your email or SMS.

Same-day delivery is available within Abuja only.

We accept bank transfers, Paystack, debit/credit cards.

We currently do not offer payment on delivery. All orders must be paid for in advance.

We currently do not offer payment in installments.

Absolutely. Our platform uses SSL encyption and secure payment gateways to protect your data.

We accept returns within 7-14 days of your delivery for defective or incorrect items. Items must be in original condition.

Contact our support team via WhatsApp, email, or phone with your order details to begin the return process.

Yes. Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Yes, opened accessories and items damaged by the buyer are not eligible for return.

Yes! We buy select used devices. You can get an instant quote and drop off or ship your item to us.

Yes, we offer trade-in options. You can swap your old device and pay the difference for a new one. Note that it does not apply to all our products..

Use our online trade-in tool or contact our support team for a custom valuation.

Yes. New products come with the manufacturer’s warranty. Used and refurbished items have a 30 day warrant.

Our warranty covers hardware defects not caused by physical damage, water, or misuse.

Contact us with your order number, device details, and issue. We’ll guide you through the process.

No, you can checkout as a guest. But creating an account lets you track orders and save your info.

Yes, we use industry-standard security practices to protect your data and privacy.

Click ”Forgot Password” on the login page and follow the steps to reset it.