Privacy Policy

Who we are

Tecrooov is an online-only consumer electronics retailer based in Nigeria. We sell new and used tech products through our website.

Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment details (processed securely via third-party gateways; we do not store card details)
  • Account login information

b. Automatically Collected Data

When you browse our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring URLs

We use cookies and similar technologies to collect some of this data. You can manage cookie preferences through your browser settings.

c. Communication Information

Information provided during interactions with customer support or other communication channels.

d. Optional Information

Any information you choose to provide in user profiles, reviews, or additional forms.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your purchases or account
  • Improve our website and customer experience
  • Send promotional emails (only with your consent)
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

Legal Basis for Processing

We process your data under the following legal bases:

  • Your consent
  • To perform a contract with you
  • To comply with legal obligations (e.g., tax, regulatory)
  • For legitimate business interests (e.g., fraud prevention, improving service)

How We Share Your Information

We may share your information with:

  • Payment processors (e.g., Paystack, Flutterwave)
  • Delivery partners (e.g., courier services) for order fulfillment
  • IT service providers (including website hosting, analytics, and WordPress-related services)
  • Law enforcement or regulatory bodies when required by law

We do not sell your personal data to third parties.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax, accounting, and legal obligations).

Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to certain types of processing
  • Lodge a complaint with the NITDA (National Information Technology Development Agency)

To exercise any of your rights, contact us at contact@tecroov.com

Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. This includes security features available through WordPress, trusted plugins, and secure web hosting. However, no online transmission is 100% secure.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards, such as data transfer agreements, to help protect your information throughout the process.

Third-Party Links

Our website may contain links to external websites not operated by Tecroov. We are not responsible for the privacy practices or content of such third-party sites.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences and settings, analyze website performance and usage patterns, personalize your experience by showing relevant content and product recommendations, and display advertisements tailored to your interests.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and notify you where appropriate.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please feel free to contact us at contact@tecroov.com.