Return and Refund Policy

At Tecroov, we’re dedicated to powering your tech journey with top quality consumer electronics. We strive to make your shopping experience exceptional, and if something isn’t quite right, our straightforward return and refund process is here to help. This policy outlines everything you need to know about returning or exchanging items purchased from www.tecroov.com. Please read carefully to understand our processes and your rights.

1. Eligibility for Returns

We want you to be thrilled with your Tecroov purchase! You may return eligible items within 7 days of delivery, provided the following conditions are met:

  • Condition: The item must be unused, in its original condition, and returned in the same packaging it arrived in, including all accessories, manuals, and warranties.
  • Proof of Purchase: A valid receipt or order confirmation (e.g., order number or confirmation email) is required to process your return.
  • Eligible Products: Only items purchased at the full regular price are eligible for refunds. Discounted, promotional, or sale items are non-refundable unless defective.
  • Non-Returnable Items: For hygiene and safety reasons, items such as earbuds, in-ear headphones, or products with tamper-evident seals that have been opened cannot be returned unless defective.

2. Defective or Damaged Products

We’ve got you covered! If your item arrives damaged, defective, or not as described, Tecroov will replace or refund it at no additional cost to you, subject to the following:

  • Report Promptly: Notify us within 7 days of delivery by emailing support@tecroov.com with your order number and a brief description of the issue.
  • Verification: We may request photos, videos, or other evidence to process your claim.
  • Resolution: For defective or damaged items, we’ll offer a replacement (if available) or a full refund. If a replacement isn’t available, you may choose a refund or store credit.

3. How to Initiate a Return

Returning an item to Tecroov is quick and easy:

  1. Contact Us: Reach out to our support team at support@tecroov.com within 7 days of delivery. Provide your order number and a brief reason for the return.
  2. Return Authorization: We’ll issue a Return Merchandise Authorization (RMA) number and provide instructions for returning the item.
  3. Pack Securely: Package the item securely in its original packaging, including all accessories, and clearly mark the RMA number on the package.
  4. Ship It Back: Drop off the package at the designated courier service or collection point as instructed. Unless the return is due to our error (e.g., defective or incorrect item), you are responsible for return shipping costs. We recommend using a tracked shipping method for high-value items, as Tecroov is not responsible for returns that fail to arrive at our facility.
  5. Confirmation: Once we receive and inspect the item (typically within 3–5 business days), we’ll notify you via email about the approval or rejection of your return.

4. Refund Process

We aim to process refunds swiftly to keep you satisfied:

  • Processing Time: If your return is approved, we’ll issue a refund to your original payment method within 3 business days. Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to reflect in your account.
  • Partial Refunds: A full refund may not be possible in certain cases, and a partial refund may be issued if:
    • The item shows signs of use.
    • The original packaging has been opened or tampered with.
    • The item is returned with missing parts not due to our error.
    • The return is initiated after the 7-day return period.
  • Shipping Costs: Original and return shipping costs are non-refundable unless the return is due to our error. If applicable, return shipping fees may be deducted from your refund.
  • Haven’t Received Your Refund? If your refund doesn’t appear within the expected timeframe:
    1. Check your account or recent transactions.
    2. Contact your bank or card issuer, as processing delays may occur.
    3. If you still haven’t received your refund, email us at support@tecroov.com.

5. Exceptions and Special Cases

  • Product Exchanges: We only replace items that are damaged or defective upon delivery. To request a replacement for the same item, email support@tecroov.com with your order number and a description of the issue.
  • Returns for Gifted Items: If the item was purchased as a gift and sent directly to you, you may return it within 7 days of delivery. Upon approval, you’ll receive a store credit equal to the item’s value, delivered as a gift voucher to your email.
  • Sale Items: Discounted or promotional items are non-refundable but may be eligible for replacement if defective.
  • Warranty Claims: For issues beyond the 7-day return period, refer to the manufacturer’s warranty. Contact us at support@tecroov.com for assistance with warranty claims.
  • Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, notify us within 7 days of delivery, and we’ll resolve it at no cost to you.

6. Our Commitment to You

At Tecroov, we’re all about delivering cutting-edge electronics and outstanding service. If you’re not happy, we’re here to make it right. Our team is ready to assist with any questions or concerns—reach out at support@tecroov.com or call +234-XXX-XXX-XXXX (Monday–Friday, 9 AM–5 PM WAT).

7. Policy Updates

Tecroov reserves the right to update this Return and Refund Policy at any time. Changes will be posted on this page and apply to orders placed after the effective date.

Shop with Confidence at Tecroov!

We’re here to fuel your tech passion with trust and reliability. Thank you for choosing Tecroov as your go to electronics destination.